Anonymous
map-marker Kansas City, Missouri

Great Customer service

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Help with installing wireless key pad and did an excellent job. Was very knowledgeable of all equipment.
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User's recommendation: Great! Come and use their service

Analie Rne
map-marker Dallas, Texas

This is my last Genie — ever

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Updated by user Nov 04, 2023

I ripped it off the ceiling and tossed the POS in the trash. Replaced it with NOT-a-genieProblem solved!!!!NEVER, EVER.

Going to purchase a genie.

If I am offered one for free, I will decline. I someone tried to pay me to take one, I’d laugh in theirface.

Original review Oct 20, 2023
Will not set limits Slide gears are shot Circuit board appears to be bad This is the sixth time I have had to *** with this POS. No more, I am ripping this out of the garage and tossing it in the lake Might as well delete me from your records since I will NEVER have a genie nor will I ever contact you again. PS your engineers should be ashamed!
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Anonymous
map-marker Yorba Linda, California

Are used a chat regarding garage door, openers and programming the remote

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Contacted your customer support through a chat and was a dream Lee helpful and meet understanding what I needed to do. I could not understand the directions that the remote controls came with.
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1 comment
Guest

This is a complaint website. Free advertising belongs elsewhere.

Billiejo Los
map-marker Huntington Beach, California

Satisfied with customer service

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Contacted Genie regarding keyless remote intermittent issue. Customer service representative felt that it was probably a defective remote keypad and is sending a replacement.
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User's recommendation: Favorable

Chavonne Fcn
map-marker Alcester, South Dakota

Refund my money

If you refund my money your company is great! I do not know how we got involved with this. Arnie and shirley van voorst Po box 254 Inwood, ia 51240 605-366-**** asv5152@***.com
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Anonymous
map-marker Fairfax, Virginia

Garage door

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After being on hold and transferred to three different departments my car was escalated to level three only to be told that my call cannot be answered please call in a different day useless
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User's recommendation: Do t

Mayier K
map-marker Southlake, Texas

Wi-Fi is not correcting

The Genie Company - Wi-Fi is not correcting
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Preferred solution: Full refund

Savita G Ixi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Bengaluru, Karnataka

Warranty issue

The Genie Company - Warranty issue
The Genie Company - Warranty issue - Image 2
As we purchased bag on 5 September 2021 there is some Stitching issue with bag near the straps of bag. So as per order there is 1 year warranty and we want it to be solved
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Victoria B Qzn

Refund

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The Genie Company - Refund
Charged $40 for address change Wont let me forward emails and request refund and email with confirmation disappeared
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Preferred solution: Full refund

ShaiTeiga V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aulander, North Carolina

Card charged

I need my money back For this matter my card should have not been charged I need my money back or someone will get sued
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Loss:
$80
Pros:
  • I have zero pros
Cons:
  • Take my money

Preferred solution: Full refund

Leslie R Yjy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

The Genie Company - Refund
Because it said I had to pay 1.00 and it took 39.99 off my card I want my money back, I am definitely disputing this transaction
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Loss:
$40

Preferred solution: Full refund

User's recommendation: I definitely would not recommend, if it only cost 1.00 then why did yall take 39.99 it's kinda scam for real I want a refund and I wouldn't recommend for any1 to use this

Anonymous
map-marker Everett, Massachusetts

To request a refund from address wizard

I just want my money back because my daughter changed the address for me ok thanks for everything but I don't need the service
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Anonymous
map-marker Birmingham, Alabama

Customer service..never received service..I contacted the U.S. postal service..also my bank..I would like my money refunded..thank you.

REVER RECEIVED SERVICE...AFTER SEVERAL ATTEMPTS TO FIND OUT PROBLEM..IN THE CORRECT TIMELY MANNER..AS TO YOUR POLICY..I WOULD LIKE MY MONER REFUNDED TO ME.. THANK YOU JONATHAN BOYKINS
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Jerry M Rqn
map-marker Lakeside, California

MY DOOR DOES NOT WORK!

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Nothing! Nothing works at all. Why cant someone answer the phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Preferred solution: Let the company propose a solution

Quoc L
map-marker Martinez, California

How can I clone a gate clicker?

I tried to apply Teach&Pair method to clone the gate clicker to go to my gated community with your Genie Universal remote control, but unable to get to rapid BLUE blinks. After 20 second the remote blank out. I have tried all four positions on the website to get the existing clicker to pair to the universal remote control, but no luck. Do you have any suggestions to make this work? Thanks
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Yvonne D Ypv

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Verified Reviewer
| map-marker Hollywood, Florida

Why can't I get my refund? You received my aids back on Oct. 16,2021 my ra 18464.

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I have only gotten "I am sorry we will check it out" but I still haven't received my refund. You received the aids back on October 16,2021. They were returned to PO box 51661 Irvine, Ca. 92619. My Return authorization #18464. Thanks.YE Dowdy
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Loss:
$128

Preferred solution: Full refund

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