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I have three Genie Legacy 800 garage door openers; two have failed thus far (in four years) With one, both the motor failed and the belt sprocket broke (on separate occasions) and on the other, the belt sprocket broke. The sprockets are plastic and based on my...
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1.6
Wyoming, Ohio
#947690
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Circuit board failed after 30 uses, genie no help at all, long long waits to get through, + 30 minutes every time, when i did get through, wanted me to pay shipping on replacement parts + provide tech report+invoice which i have but still. I gave up on them hauled...
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2.2
I didn't like
  • Wait times and cutomer service
#877660
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We built a home in 1999, had a GENIE screwdrive Intellicode installed. NEVER had an issue with it... until now...May 2016. We did the research, started trouble shooting, contacted CS and that started the revelation of Genies' horrid customer service. We discovered the...
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The force and limits on the unit are erratic. Currently when the unit opens, the speed is extremely slow and only opens 3/4 from bottom and a 1/4 from the ground. I called Genie support centre and after spending 45 minutes on the line with the technician, he...
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1.3
I didn't like
  • Warranty
#575258
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The wiring conection system for the genie 1200 screwdrive opener is the stupidest. Design zI have ever seen. I have purchased and installed 5 geni err operators over the years and this one is unbeliveable.You have to push the wires for sensors snd wall buttons into...
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Anonymous
were

Seems very unreliable. I would ask if you were missing some parts but if the manual told you to use tape then that definitely represents a drop in quality for Genie.

#523110
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Called Genie openers 800 # waited at least 10 to 15 Min. for help finally got someone and told them my problem was the speed of the door opener sometimes worked normal next time door opener worked at about 1/4 its normal speed told me to go to the opener and had me go...
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#503144
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We have had two Genie garage door openers that have died prior to one year of use. When we contacted customer service, we were told to provide proof of purchase and the parts would be covered under warranty. After emailing proof of purchase to the email address we were...
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Anonymous
Ed in Columbus

Same thing happened to me!Ed NewboldColumbus, OH8-02-2014

#493673
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Bought new Genie Silentmax 1000 @ Home Depot. (They raved about it.) Bought installation. Long story short, the unit breaks down every week or so, strands my wife outside since it will only raise 6 inches before it freezes, blinks red and refuses to work. Called Genie...
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#372649
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